Refund policy
Return & Refund Policy
Made-to-Order Items
All items at Haus of Vallen are made to order, which means each piece is crafted specifically for you. Because of this, we do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Defective Items
We understand that accidents can happen during shipping. If your order arrives damaged or defective, please follow these steps:
- Take clear photos of the damaged item and its packaging.
- Email Haus of Vallen at thevallencollection@gmail.com as soon as you receive your order.
- Include your order number and photos in your message so we can assist you quickly.
We’ll review your case and work with you to find the best possible resolution.
Thank You
We appreciate your understanding and support of handmade, custom-made products. Every order is made with care and attention to detail, and your satisfaction means the world to us.